This Privacy Policy describes how Primeflow (“we”, “us”, or “our”), operating the PF CustomerService Platform, collects, uses, and shares information when you use our WhatsApp Business integration services.
1. Information We Collect
When businesses use our platform to connect their WhatsApp Business accounts, we may collect and process:
Business Information: Business name, phone numbers, WhatsApp Business Account details, and contact information provided during the onboarding process.
Message Data: Messages sent and received through the WhatsApp Business API are processed to enable automated responses and customer service features. Message content is used solely for delivering the service and is not used for advertising purposes.
Usage Data: Information about how the platform is used, including API call logs, error reports, and performance metrics.
2. How We Use Information
We use the information collected to:
– Provide and maintain our WhatsApp Business integration services
– Enable automated customer service responses on behalf of businesses
– Monitor and improve service performance and reliability
– Comply with legal obligations and Meta’s platform policies
– Communicate with businesses about their accounts and service updates
3. Information Sharing
We do not sell personal information. We may share information with:
Meta/WhatsApp: As required to operate the WhatsApp Business API and comply with Meta’s platform terms.
Service Providers: Third-party services that assist in operating our platform (hosting, analytics), bound by confidentiality agreements.
Legal Requirements: When required by law, regulation, or legal process.
4. Data Retention
We retain business and message data for as long as necessary to provide our services. Businesses may request deletion of their data at any time by contacting us. Upon account termination, we delete associated data within 30 days, unless retention is required by law.
5. Data Security
We implement appropriate technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. All data transmission uses encryption (TLS/SSL), and access to data is restricted to authorized personnel only.
6. Your Rights
Depending on your location, you may have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your information
– Object to or restrict certain processing activities
– Data portability
To exercise these rights, contact us at the address below.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify affected businesses of any material changes by email or through our platform.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: https://primeflow.co